Privacy Policy - SubTranscribe

1. Introduction

At SubTranscribe ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any of our services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

Contact information (such as name, email address, and phone number)
Account credentials (such as username and password)
Payment information (such as credit card details and billing address)
Profile information (such as profile picture and preferences)

2.2 Content Information

When you use our Services, we collect and process the content you upload, including:

Audio and video files you upload for transcription
URLs you provide for content transcription
The resulting transcriptions and subtitles

2.3 Usage Information

We automatically collect certain information about your device and how you interact with our Services, including:

Device information (such as IP address, browser type, operating system)
Log data (such as access times, pages viewed, and referring website addresses)
Usage patterns (such as features used and time spent on the Services)
Performance data (such as system crashes and other technical issues)

3. How We Collect Information

We collect information through various methods:

3.1 Direct Collection

We collect information directly from you when you:

Register for an account
Upload content for transcription
Make a payment
Contact our customer support
Respond to surveys or communications

3.2 Automated Collection

We automatically collect certain information when you use our Services through:

Cookies and similar tracking technologies
Server logs
Analytics tools

3.3 Third-Party Sources

We may receive information about you from third-party sources, such as:

Payment processors
Authentication services (if you log in using a third-party service)
Marketing partners

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Providing and Improving Our Services

Processing and delivering transcriptions
Managing your account and providing customer support
Processing payments
Improving and optimizing our Services
Developing new features and services

4.2 Communication

Sending service-related communications (such as transcription status updates)
Responding to your inquiries and requests
Sending marketing communications (subject to your consent where required)
Conducting surveys and collecting feedback

4.3 Security and Compliance

Protecting against fraudulent, unauthorized, or illegal activity
Enforcing our Terms of Service and other legal rights
Complying with legal obligations
Resolving disputes and troubleshooting problems

4.4 Analytics and Research

Analyzing usage patterns and trends
Measuring the effectiveness of our Services
Conducting research to improve our transcription technology

5. How We Share Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Cloud storage providers
Payment processors
Analytics providers
Customer support services
Email service providers

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality of your information.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

5.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

Encryption of sensitive information
Secure storage systems
Regular security assessments
Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Update

You can access and update certain personal information through your account settings. You may also contact us directly to request access to, correction of, or deletion of your personal information.

7.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law.

7.4 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly.

7.5 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that such actions could affect the availability and functionality of our Services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

The duration of our relationship with you
Legal obligations to which we are subject
Statutes of limitations
Ongoing or potential legal disputes

When we no longer need to process your personal information for the purposes outlined in this Privacy Policy, we will delete or anonymize it.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers may be located outside of your country of residence.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that such transfers comply with applicable data protection laws, including by implementing appropriate safeguards such as standard contractual clauses approved by the relevant authorities.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@subtranscribe.koyeb.app